Privacy Policy

This Privacy Policy explains how Ygrec Handcrafted Jewelry (“we”, “us”, “our”) collects, uses, and safeguards your personal data when you visit or make a purchase on ygrec.com.gr (the “Website”). We are committed to protecting your privacy and ensuring that your personal information is handled lawfully, transparently, and securely.

By using our Website, you agree to the practices described in this Policy.

1. Company Information

Ygrec Handcrafted Jewelry
Boutique: Stoa Liampei 5, Ioannina, Greece
Showroom: Kolonaki, Athens (By appointment)
Email: info@ygrec.com.gr
Phone: +30 6944204446, +30 2107298306

We operate the Website and act as the “Data Controller” under GDPR.

2. Personal Data We Collect

We collect the following categories of information:

2.1 Information You Provide Directly

• Name and surname

• Shipping and billing address

• Email address

• Phone number

• Payment information (processed securely via third-party providers — we do not store card numbers)

• Order history

• Messages or inquiries sent through our contact form or email

2.2 Automatically Collected Data

When you browse the Website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages visited and browsing behavior

• Cookies and similar tracking technologies (see Section 8)

2.3 Payment Information

Payments are processed securely by trusted third-party payment gateways.
We never have access to or store your full credit/debit card details.

3. How We Use Your Personal Data

We process your data only when necessary, including:

• To process and deliver your orders

• To communicate with you regarding your purchase

• To provide customer support

• To manage your account (if applicable)

• To improve our Website and services

• To comply with legal obligations (invoicing, accounting, fraud prevention)

• To send promotional emails or newsletters (only with your explicit consent)

4. Legal Basis for Processing (GDPR)

We process your data under the following lawful bases:

• Contract performance — to fulfill your order

• Legal obligation — tax, accounting, invoicing compliance

• Legitimate interest — improving our services, preventing fraud

• Consent — when you subscribe to newsletters or allow cookies

5. How We Share Your Data

We do not sell or rent your personal information.
We may share data only with trusted partners necessary for order fulfilment:

• Courier services (ACS Courier)

• Payment providers (card gateways, IRIS, banks)

• IT and hosting providers

• Accounting or legal services (when required by law)

Each partner processes your data securely and only according to our instructions.

6. International Transfers

If your order requires international shipping, certain data may be shared with courier networks outside the EU.
All transfers comply with GDPR regulations and appropriate safeguards.

7. Data Retention

We retain your personal data only for as long as necessary:

• Order records: up to 10 years (legal requirement)

• Customer service communication: up to 2 years

• Newsletter subscribers: until you unsubscribe

• Cookies: depending on browser and cookie type

When data is no longer needed, it is securely deleted.

8. Cookies & Tracking Technologies

The Website uses cookies to:

• Improve browsing experience

• Enable essential site functions (cart, checkout)

• Analyze website traffic

• Remember user preferences

You may accept or decline cookies through your browser settings.
Some cookies are strictly necessary for the Website to function.

A detailed Cookie Policy can be added upon request.

9. Your Rights Under GDPR

You have the right to:

• Access your personal data

• Correct inaccurate information

• Erase your data (“right to be forgotten”)

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time (e.g., unsubscribe from newsletters)

To exercise these rights, contact us at info@ygrec.com.gr.

We will respond within 30 days.

10. Data Security

We implement appropriate technical and organizational measures to protect your information from:

• Unauthorized access

• Loss

• Alteration

• Disclosure

Payment processing is encrypted and handled exclusively by certified payment providers.

11. Links to External Websites

Our Website may contain links to third-party pages.
We are not responsible for the content or privacy practices of these external sites.
We recommend reviewing their privacy policies.

12. Updates to This Privacy Policy

We may update this Privacy Policy to reflect new legal requirements or improvements in our services.
The latest version will always be published on this page.

13. Contact Us

For questions about this Privacy Policy or your personal data, please contact:

Ygrec 
Email: info@ygrec.com.gr
Phone: +30 2107298306
Address:
Boutique: Stoa Liampei 5, Ioannina
Showroom: Kolonaki, Athens (By appointment)